Notify When Incident Is Reopened

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This playbook is utilizing new update trigger to notify person/group on Microsoft Teams/Outlook when incident is reopened.

Attribute Value
Type Playbook
Solution SentinelSOARessentials
Source View on GitHub

Additional Documentation

📄 Source: Notify-IncidentReopened/readme.md

Notify-IncidentReopened

author: Benjamin Kovacevic

This playbook is utilizing new update trigger to notify person/group on Microsoft Teams/Outlook when incident is reopened.

Prerequisites

  1. Email address to where notification will be sent to.
  2. Microsoft Teams Team ID and Channel ID (Instructions to get IDs - https://www.linkedin.com/pulse/3-ways-locate-microsoft-team-id-christopher-barber-/) or choose Team and Channel after the deployment

Quick Deployment

Deploy to Azure Deploy to Azure Gov

Post-deployment

  1. Authorize Microsoft Teams and Microsoft Office 365 Outlook connectors
  2. Choose Microsoft Teams Team and Channel where to send the adaptive card (only if Team ID and Channel ID were not added during the deployment)
  3. Add playbook as an action to the automation rule - Trigger = When incident is updated;
    - Condition = Staus > Changed From > Closed;.
    Automation rule example
    Automation Rule Example
  4. If you want to receive notifications only on Microsoft Teams or only on Microsoft Office 365 Outlook, please remove unneeded connection. To remove, click on 3 dots on top right side of connector, and choose "Delete".

    Delete connection example
    Delete Connection Example

Screenshots

Playbook
playbook screenshot
playbook screenshot

Teams
teams notification

Outlook
outlook notification

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